Refund policy

I've changed my mind or selected the wrong size

If you have changed your mind, or selected the wrong item you can request an exchange or full refund within 60 days of purchase.

  • Please email admin@menaidancecentre.com.au with your with your name, contact details, order number and details of the preferred replacement (Item name, colour & size). This will ensure your new item is kept aside until we receive your return.
  • Your items must be returned unworn, in their original condition with intact labelling or packaging.
  • Place your items in a postage satchel with a copy of the receipt and your completed online return and exchange form. We recommend that you send your return using registered post.

Address your return to: 
Menai Dance Centre
6/62 Coachwood Cres
Alfords Point NSW 2234
Australia

  • Return shipping is at the customer's expense. A $15 Postage & Handling charge applies to your new delivery. We will contact you to process your payment, please ensure we have your best contact details.

I've received a faulty or incorrect item

  • Please email admin@menaidancecentre.com.au with your name, contact details, order number, a description and photo of the fault or incorrect item.
  • We will respond with options for an exchange or full refund including shipping.

Please note:

  • In the event that your product is lost in transit, Menai Dance Centre will not be held liable and therefore recommends that you send all returns via registered post.
  • We ask that you allow 7 business days from the day your return your package for your account to be credited.
  • All items must be returned within 60 days of original order.
  • Pointe shoes, demi pointe shoes, hair accessories, hosiery, under garments and sale items cannot be exchanged or returned unless deemed faulty or an incorrect item was received.
  • Menai Dance Centre reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty by Menai Dance Centre, a replacement will be provided subject to stock availability, or a full refund including postage will be issued.
  • Orders can be exchanged, but not refunded, through the Menai Dance Centre retail store.